Hello, I'm

Nathan Winter

I'm an 

Operations. Deployment. Leadership.
I learn complex systems fast, own the outcome, and measure the result.

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Caricature illustration of Nathan Winter
Who I Am

About Me

I’m an operations leader with an IT foundation and a builder’s background. My career has crossed facility management, enterprise technology deployments, construction, and sales. The industries changed; the pattern didn’t: learn the system fast, find what isn’t working, communicate clearly, and improve the result.

Most recently I ran U-Haul’s Aberdeen location as General Manager: a 522-unit storage facility in a converted 66,000+ sq ft Shopko building, plus truck and trailer rentals, U-Box, and a small team. I was promoted from part-time customer service rep in four months. From January through July 2026, gross revenue grew 36.2% year over year and beat the prior year every month, while personnel expense fell from 18.5% to 12.8% of revenue. Occupancy rose from 430 to 500 units, about 96% full. After hours, I was the alarm center’s point of contact, deciding how to respond when unit alarms or cameras tripped overnight.

Earlier, I was one of eight contractors selected to support Target’s conversion of 1,500+ pharmacies to a new pharmacy system, worked in a deployment war room rolling out POS hardware to hundreds of AM Retail Group stores, and supported K–12 school districts at Infinite Campus. On the field side, I was the on-site lead for a $20M/yr roofing contractor, kicking off and closing out 2–4 builds a day.

I’m not a deep-in-the-code engineer, and I don’t want to be. My value is understanding technology well enough to work credibly with technical teams while I keep the people, the schedule, and the big picture moving. I’m at my best when the stakes are real and there’s a scoreboard.

Operations
Deployment
Security
Leadership

Quick Facts

  • LocationAberdeen, SD
  • Most RecentGeneral Manager, U-Haul
  • FocusOperations & Deployment
  • EducationBusiness / MIS Coursework
  • CertificationsCompTIA A+, NCRC Platinum
  • Off the ClockFormer world #2 pro foosball player

Open To

  • Project Coordinator
  • Deployment Lead
  • Site Operations Coordinator
  • Assistant Project Manager
  • Operations Management
My Journey

Career Timeline

2013

Client Support Specialist III

Target · Northern Campus

One of eight contractors selected to support Target’s move from the DOS-based PDX pharmacy system to the Windows-based EPS. The chain-wide rollout reached 1,500+ pharmacies, 100% complete.

2014

Retail Help Desk – Deployment Team

AM Retail Group

Part of a ~8-contractor team that imaged, configured, and shipped POS hardware, then directed on-site technicians through swaps at hundreds of stores.

2015

Application Support

Infinite Campus

Supported K–12 districts on a complex student information system, teaching users to solve problems themselves.

2019

Field Lead / Project Coordinator

Ashco Exteriors

On-site lead for a $20M/yr roofing contractor: 2–4 build kickoffs and closeouts a day, material checks, and job documentation.

2023

Inside Sales

ABC Supply

Managed contractor accounts and order fulfillment across a multi-million-dollar territory.

2025–26

CSR → General Manager

U-Haul · Aberdeen

Promoted in four months. Grew revenue 36.2% YoY while cutting payroll as a share of revenue, and ran a 66,000+ sq ft facility.

Next

Project & Deployment Leadership

Operations • Deployment • Leadership

Looking for a role where coordination, technical fluency, and measurable execution matter, ideally on a data center or infrastructure project.

Work History

Experience

General Manager

U-Haul Moving & Storage — Aberdeen, South Dakota

2025 – 2026
  • Promoted from part-time Customer Service Representative (Sep 2025) to General Manager (Jan 2026).
  • Managed a 522-unit storage facility (drive-up and climate-controlled) in a converted 66,000+ sq ft Shopko building plus outdoor lot, a truck and trailer rental fleet, U-Box, and a small team.
  • Grew total gross revenue 36.2% year over year for Jan–Jul 2026 ($572K vs. $420K), beating the prior year every single month.
  • Delivered that growth while cutting personnel expense from 18.5% to 12.8% of revenue, $4.4K less payroll over the same period.
  • Raised occupancy from 430 to 500 units, about 96% occupied, in the first four months as GM.
  • After-hours contact for the alarm center, directing responses to overnight camera and individual unit alarms.
  • Managed facility upkeep: lawn care contractor, snow removal with the company truck and plow, and an HVAC replacement bid secured for grant funding within 30 days.
OperationsP&LFacility SecurityVendor ManagementLeadership

Inside Sales

ABC Supply — Sioux Falls, South Dakota

2023
  • Managed contractor accounts and complex order fulfillment across a multi-million-dollar territory.
  • Supported roofing and exterior contractors with material selection, product availability, and delivery coordination.
B2B SalesBuilding MaterialsContractor Relations

Field Technician / Project Coordinator

Ashco Exteriors — Champlin, Minnesota

2019
  • On-site lead for a $20M/yr roofing and exteriors contractor whose work was about 95% insurance claims.
  • Kicked off and closed out 2–4 builds per day; delivered permit packages across multiple jurisdictions.
  • Verified material deliveries for correct product, color, and condition, and returned leftover material for credit.
  • Documented every completed job with 30–50 photos in AccuLynx for city inspectors and insurance adjusters, and kept homeowners and crews aligned on scope.
Field CoordinationConstructionDocumentation

Application Support Representative

Infinite Campus — Blaine, Minnesota

2015
  • Troubleshot a K–12 student information system spanning POS, LDAP authentication, and Ad Hoc database reporting.
  • Coached a school user through SQL COALESCE and concatenation to fix an emergency contact report, earning a perfect 5/5 survey.
  • Replicated and documented application bugs for the engineering team.
Application SupportSQL ReportingCustomer Education

Technical Service Associate (Contract)

Evolution1 — Edina, Minnesota

2014 – 2015
  • Completed a four-month contract as front-line support for the Lighthouse1 OnDemand benefits platform (FSA, HSA, HRA).
  • Troubleshot with SQL, file formats, and scripting; documented issues and wrote knowledge-base articles.
Technical SupportSQLKnowledge Base

Retail Help Desk – Deployment Team (Contract)

AM Retail Group — Brooklyn Park, Minnesota

2014
  • Part of a ~8-contractor war room, under the Senior Technical Director, that rolled out network-ready POS hardware to hundreds of stores, 100% complete.
  • Unboxed and imaged systems with custom POS builds, configured static IPs and Group Policy, and verified data with SQL.
  • Packaged and shipped provisioned systems, then remotely directed on-site technicians through hardware swaps on deployment days.
DeploymentPOSNetworking

Client Support Specialist III – EPS (Contract)

Target · Northern Campus — Brooklyn Park, Minnesota

2013
  • One of eight contractors selected to support the migration from DOS-based PDX to the Windows-based Enterprise Pharmacy System across 1,500+ pharmacies.
  • Provided go-live troubleshooting so pharmacists could keep filling prescriptions as stores converted.
  • Took Client Support Center overflow across 4,000+ applications using ServiceNow incident management.
  • Led the team in First Call Resolution and Average Handle Time; recruited by management for a full-time role.
Enterprise RolloutServiceNowIncident Management
By The Numbers

Achievements

0%

Revenue Growth

U-Haul Aberdeen, Jan–Jul 2026 vs. prior year

$0K

Added Revenue

While cutting payroll from 18.5% to 12.8% of revenue

0%

Occupancy

430 to 500 units in four months as GM

0+

Pharmacies Converted

Target’s enterprise pharmacy rollout

What I Bring

Skills

Operations & Leadership

Operations ManagementTeam LeadershipP&L & Revenue GrowthProject CoordinationVendor ManagementFacility Security & UpkeepStakeholder CommunicationB2B Sales

Technology Fluency

Enterprise RolloutsPOS DeploymentServiceNowIncident ManagementWindows & Active DirectoryTCP/IPSQL ReportingLinux & Virtualization (Home Lab)
Notable Work

Featured Projects

U-Haul: Growth With Less Payroll

Took over a 522-unit facility as a newly promoted GM and grew gross revenue 36.2% year over year (+$152K) while personnel expense fell from 18.5% to 12.8% of revenue. Beat the prior year every month and pushed occupancy to about 96%.

OperationsP&LLeadership

Target: Pharmacy System Rollout

Selected as one of eight contractors supporting Target’s phased conversion from the DOS-based PDX system to the Windows-based Enterprise Pharmacy System across 1,500+ pharmacies, troubleshooting at go-live so pharmacists could keep serving patients.

Enterprise RolloutGo-Live SupportServiceNow

Infinite Campus: Teaching, Not Doing

A school user’s emergency contact report kept coming back full of blanks because phone numbers lived in different fields. Policy said support couldn’t build Ad Hoc reports for customers, so I taught her COALESCE and concatenation by phone and annotated screenshots. Her survey: “I have never received the help and expertise like I did with Nathan.”

SQL ReportingCoaching5/5 Survey

Home Lab: Simulated Data Center

In progress. A self-directed multi-VM data center lab in VirtualBox, building hands-on experience with Ubuntu Server, Windows Server, Linux administration, networking, SSH, storage, PowerShell, and Ansible. The environment will expand to include Tomcat behind an Nginx reverse proxy, monitoring, backups, automation, and deliberate troubleshooting scenarios.

In ProgressVirtualizationAutomation
Academic & Professional

Education

Business Administration / MIS

Coursework · Dean’s List, 3.75 GPA

Northern State University

Coursework

CompTIA A+

Certified Computer Technician

CompTIA

Certified

National Career Readiness Certificate

Platinum Level

NCRC

Platinum

Forklift & Propane

Forklift Operation · Propane Handling

Safety Certifications

Certified
Let's Connect

Get In Touch

I’m looking for project coordination, deployment, and site operations roles, especially around the Ellendale, ND data center campus. If my background fits a problem you need solved, let’s talk.

Email nathanwinter30@hotmail.com
Resume Download PDF